Answers to frequently asked questions or contact us for further information

FAQ

General

We are a production-based kitchen and all our cakes are pre-order basis, hence we are not accepting walk-ins.

Our operating hours:
Monday-Saturday  11am-6pm
Sunday  10.30am-12.30pm

We accept

  • You may pay through our payment gateway.
  • Online banking
    Do contact us for further details.

 

Kindly inform us at least 48 hours prior collection/delivery date. Please contact us at +6012 8473689.

For cancellation, we will do refund of the amount paid in store credits for your next purchase.

We do not do wordings on cake. For birthday celebration, we provide a birthday cake topper and one candle in gold as complimentary. Separately, we do provide personalised message on card.

We do have “Trio in a box” for slice cakes option and it is only available at certain period. The flavours will be random and decide by the production team. We will update for the availability date and flavours on our Instagram/Facebook Story if we are have the next “Trio in a box“.

You may contact us via Whatsapp / phone call to check. Subject to availability.

Delivery / Pickup

Yes we do have delivery service , only within Klang Valley area.

Delivery charges are depending on the distance between our shop to recipient’s location.

We are engaging third party delivery partner, GoGet Malaysia for our cake’s delivery. They will ensure all the cakes are delivered in a professional manner. All GoGetters are trained to handle cakes and dispatches with utmost care.

We will be using car only for our cake’s delivery as all of our cakes are fragile and need to be handled with care. With cars as the chosen mode of transport, customer is assured of deliveries of the highest quality.

Our delivery time slots are as followed:12-2pm and 4pm-6pm.
For specific delivery time, we will try out best to accommodate, please contact us through whatsapp +6012 847 3689.

Note: Please allow 1-hour interval from your preferred time. E.g between 2-3pm, we will try out best to accommodate.

If you wish to change any information above, please contact us at 012-847-3689.
Please notify us AT LEAST 1 WORKING DAY BEFORE (by 5pm) for any delivery changes.
Late amendments shall be moved to the next available slot or there will be an extra charges if the driver has picked up your cake.

You may decide whether to deliver to another delivery address ( subject to the driver availability and additional charges applicable)

OR 

The driver will send the cake back to our shop immediately and additional charges will be calculated based on the return trip service.

Please note that most of our cakes are fragile and chilled based cake can last in air conditioned environment for maximum 1 hour. We shall not be responsible if the cake melted/damage during return trip.

During this pandemic period, we are not allowed to operate door to door delivery service as there are restriction from the building mangement SOP. You may collect the dessert/cake at the designated pick-up point.
For restaurant delivery, kindly send us your reservation information.

Please make sure to check the cake upon receiving as we won’t be able to take responsibility for any damage to the cake after you make confirmation at the collection point / with the delivery person. If the cake indeed damaged at the point of delivery, the delivery person usually will be able to make an assessment and we will try our best to make alternative arrangement for you /you may contact us at + 6012 8473689.

Pick up time

Monday-Saturday  11am-6pm
Sunday  11 am-1 pm

You may arrange your own transport to pick up your orders (car is strongly recommended as the mode of transportation).

Just share with us the vehicle and driver details for verification purposes.

We shall not take any responsibility for products handled by your own delivery arrangement.

Handling & Storage

Our cakes are fragile, you will need to handle with extra care. Please place the cake box on a flat surface preferably on the car mat and away from direct sunlight.

Please note that Chilled Based Cake can last in air conditioned environment for maximum 1 hour.

If you wish to travel the cake, we strongly recommend you to store the cake in a cooler box/ cooler bag with some ice packs

Chilled based cake can last in air conditioned environment for maximum 1 hour. Do store in refrigerator immediately upon collection. Best served chilled (8 c -10 c).

For Ambient cake, it can last for 4 hours in an air-conditioned environment, you may place in the refrigerator for storage. Bring out the ambient cake prior 2 hours from refrigerator for consumption and it is best served in room temperature.

All types of cakes are best consumed within 2 days for the best quality. DO NOT freeze the cakes.

Dietary / Allergy

All our ingredients are halal certified. We do not use any alcohol or pork product for cake production. Our cakes are Muslim friendly.

Most of our products contain eggs, gelatine, dairy and sugar. However, we have cake selection for Keto diet, Gluten Free and Low Carb Diet.

Our cake’s sweetness level is acceptable by majority and is on the less sweet side. We often got feedback from customer telling us that our cake’s sweetness is just right.

Our ingredients includes milk, cream, butter, eggs, sugar and flour. All our cakes contain dairy. While some of our cakes are nut-free, they are prepared in the same kitchen as other cakes that contain nuts. We do try our best to prevent cross-contamination.